What are you going to do?
As a Customer Service Officer you will provide professional customer support to the Own Brand business of this organization. Including order intake, order handling, order monitoring, complaint and claim handling, master data management and communication towards the business units.
- Collect and register orders and other requests send by business units regarding Own Brand purchases.
- You review requested and possible delivery quantities and dates.
- Confirm delivery quantities and dates and communicate proactively with business units about detected deviations.
- You have a very strong customer focus.
- In case of complaint and claim handling you register all complaints according predefined formats and forward these to the Global Product Manager.
- An active role in communicating the results of complaint and claim handling to the business units.
- Your drive to deliver a strong performance towards the business units will be noted and appreciated internally and externally.
- The responsibility for a part of the master data management of the department.
- You assure availability of relevant contact details. You also improve reachability of the department and product information availability towards business units.
- The internal customers are present in 12 countries within Europe.
What are we looking for?
- Bachelor in Logistics or similar.
- Experience in operational purchase or customer service is a plus.
- Fluency in English and Dutch speaking and writing
- Knowledge of SAP, CRM and Marketing communications applications.
- Excellent communicator, able to work extensively with international business units.
- You are comfortable working at pace, in a highly complex environment.
- Acting as primary point of contact for customer service and managing stakeholders in order to meet / exceed expectations.
- You have a proactive attitude, flexibility as well as effective plan, organize and analytical skills.
Our client offers a one-year contract. With the possibility for a long term position. Are you motivated to start in an independent service oriented role, within a international environment, were you can develop yourself within this company? Then don’t delay applying for this exciting opportunity.
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